What is Ticket Management System?
The ticket management system ensures that communication is centralized and information is tracked faster and easier. It combines many important tools that guarantee a seamless resolution of problems. This system automate processes, so it saves many time. It allows customer representatives to stay organized, efficient and helpful.
Ticket management system also provides various reports to help you recognize performance. Users are able to create and set up predefined answers and much more. Ticket management system is better way of providing a customer support than just through emails or other methods.
Simple Email Integration
Tired of dealing with an overcrowded support e-mail box? Forward your support e-mail address into TeamSupport and let our web-based help desk take charge.
Ticket Automation & Workflows
Tickets can easily be routed, escalated, closed, or any of a number of other things with completely customizable and flexible rules.
Customizable Ticket Page
Easily move and hide fields on your custom ticket page with our easy drag and drop functionality.
Custom Fields, Statuses & Properties
We know every business is unique, so we’ve designed TeamSupport to adapt to any customer service environment.
Visual Support Suite
TeamSupport’s visual customer support features allow agents to embed a screencast or a webcam video recording directly into a ticket with just a few clicks so they can show customers exactly how to perform a task or fix a problem.
Ticket Collision Prevention
Our collision prevention features mean users can easily see when someone else is looking at the same ticket.
Multiple tickets are often created that are about the same issue, especially in B2B customer support. TeamSupport’s related tickets feature lets you to associate tickets to each other, so you can see related tickets.
Streamline your projects with help desk task management in TeamSupport. Create and assign tasks to any team member for easy management of issues with multiple actions.
Suggested Solution is a powerful tool to help your agents quickly and easily find articles to help solve customer issues and reduce the number of tickets created.
Conditional Custom Fields
Conditional custom fields let you display certain custom fields based on a value that was selected in a “Parent” field.
This automated technology helps your team to prioritize their ticket workflow and also creates proactive customer support opportunities.
Mobile Agent Tools
TeamSupport’s easy-to-use help desk mobile apps for Android and Apple iOS, and a mobile platform that supports all major smartphones and tablets.
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