What benefits you can get with HelpDesk - OSTicket?

Customer Portal

Users can log in to the customer portal and get full access to the tickets they have created and know the status and update tickets.

Automate repetitive tasks

Create a to-do list for the team members. Tasks can be stand-alone and ticket related. Ticket related task prevent ticket closing before all the tasks get completed.

Service Level Agreements (SLA)

SLA plans to track tickets and due date and sends overdue alerts and notification on missed dates and escalate a ticket to high priority. We can create an unlimited number of SLA plans.

Automatic reply to an email

We can configure an auto-reply email using the auto responded feature when new tickets get generated or a new message delivered.

Assign, Transfer, & Referral

Transfer tickets between departments to make sure it’s being handled by the correct department and agents, or assign tickets to a particular agent or team of agents.

Help Topics

You can create help topics to streamline tickets for faster response and to also make sure that tickets get assigned to the right department and agent.

Ticket Filters

This advanced ticket filter facility makes sure that the incoming ticket gets delivered to the right department and right person and trigger an appropriate action.

Thread Action

This feature allows the users to create a task or new tickets right from the original ticket thread. It will also keep a note of the original ticket.

Advanced Search

Advanced search lets you search on various criteria and can also save your search for future searches. It also allows you to export search results to CSV file.

SpecScale provides the best

OSTicket customization services

- OSTicket Plugin Development

- OSTicket API Development

- OSTicket Installation

- OSTicket Demo

- Customize OSTicket Theme

- OSTicket Custom Forms

- OsTicket Addon Development

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