Users can log in to the customer portal and get full access to the tickets they have created and know the status and update tickets.
Create a to-do list for the team members. Tasks can be stand-alone and ticket related. Ticket related task prevent ticket closing before all the tasks get completed.
SLA plans to track tickets and due date and sends overdue alerts and notification on missed dates and escalate a ticket to high priority. We can create an unlimited number of SLA plans.
We can configure an auto-reply email using the auto responded feature when new tickets get generated or a new message delivered.
Transfer tickets between departments to make sure it’s being handled by the correct department and agents, or assign tickets to a particular agent or team of agents.
You can create help topics to streamline tickets for faster response and to also make sure that tickets get assigned to the right department and agent.
This advanced ticket filter facility makes sure that the incoming ticket gets delivered to the right department and right person and trigger an appropriate action.
This feature allows the users to create a task or new tickets right from the original ticket thread. It will also keep a note of the original ticket.
Advanced search lets you search on various criteria and can also save your search for future searches. It also allows you to export search results to CSV file.
Prafull is a pleasure to work with, he is well-spoken and professional. His technical abilities are diverse and I have yet to bring a project to his team that was not completed above my expectations. If you are looking for a web development firm with great service and an affordable price, contact Prafull at SpecScale.
Prafull is a very knowledgable professional, client-oriented and remarkable technological know-how. He provided consultancy and development of Luso Soluções CRM. He and his team are very competent and deliver the requests with great quality and look to ensure the client’s purpose has been fulfilled. I am definitely happy and confident in recommending Prafull Satasiya to anyone who may need his services.
I loved working with this team! They got the job done quickly and professionally! I would absolutely work with them again - I can’t recommend enough!
Nice job! High-quality professional work and open to getting the design right based on client feedback.
Great Work on my stock trading website, and subscription payment system. Hardworking, passionate and skilled. It was a pleasure to work with Prafull. He is always happy to take feedback and will keep iterating ideas until the client is satisfied. He did a great job with design and development. The cost was very reasonable. It's sometimes difficult working with a new person in a different country. Not with Prafull. Looking forward to work again with him for the next project. Thank you once again.
A very professional team of freelancers, always sharp, they listen and execute correctly. Looking forward to working together in the future.
Great experience working with Specscale. The project was done well and I will be hiring again for more. Highly recommend.
Great experience with Prafull and his team. The second job with him and I plan to continue working with him in the future.
